- The patient has the right to considerate and respectful service.
- The patient has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis or religious affiliation.
- Subject to applicable law, the patient has the right to confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the patient’s care, may not have access to the information without the patient’s written consent.
- The patient has the right to make informed decisions about his/her care.
- The patient has the right to reasonable continuity of care and service.
- The patient has the right to voice grievances without fear of termination of service or other reprisal in the service process.
- The patient should promptly notify About You Medical Supplies of any equipment failure or damage.
- The patient is responsible for any equipment that is lost or stolen while in their possession and should promptly notify About You Medical Supplies. Filing a new claim for replacement of lost/stolen equipment through the patient’s insurance company will require supporting document.
- The patient should promptly notify About You Medical Supplies of any changes to their address or telephone.
- The patient should promptly notify About You Medical Supplies of any changes concerning their physician if they are receiving equipment or items on an ongoing basis, or if they wish to order additional products.
- Except where contrary to federal or state law, the patient is responsible for any equipment rental and sale charges which the patient’s insurance company/companies does not pay.
- To request a return, the patient will contact About You Medical Supplies within five (5) business days of receipt for a return authorization # and follow return procedures outlined by AYMS.
Rights Regarding Health Information About You
- You have a right to expect your protected health information will be kept secure and used only for legitimate purposes.
- You have a right to understand how your protected health information may be used and disclosed by AYMS.
- You have a right to access this privacy notice that tells you how your protected health information may be used or disclosed.
- You have a right to ask questions about any health privacy issue and have those questions clearly and promptly answered.
- You have a (limited) right to know who has seen your health information, and for what purpose. If you make additional requests for such an accounting during any 12-month period, we may charge you a reasonable cost based fee.
- You have a right to see, and to keep a copy of, all of your health records except psychotherapy notes and information compiled in reasonable anticipation of, or for use in, a civil, criminal, or administrative action or proceeding. Your request for a copy of your record must be in writing.
- You have a right to ask for correction or inclusion of a statement of disagreement for anything in your records you feel is in error. Your request must be submitted in writing and include supporting documentation.
- You have a right to authorize, or refuse, additional uses of your protected health information, such as for fundraising, marketing, or research.
- You have a right to request extra protections for protected health information you consider especially sensitive, and to request we communicate with you by alternative means.
If you believe your privacy rights have been violated, you should immediately contact our Privacy and Security Official. We will not take any action against you for filing a complaint. You may also file a complaint with the Secretary of Health and Human Services. Contact us at 800-863-8290.
Changes to this notice: We reserve the right to change this notice and make the new notice apply to Health Information we already have as well as any information we receive in the future.